A nightmare of a holiday: Bahami Hotel (Sunny Beach, BG)

(Published on TripAdvisor.)

I thought I’d seen bad hotels, and even worse hotels, but this one defies belief.

My sister-in-law booked, through a major online agency, a room at Bahami Residence for her sister (my wife) and me, and another for their mother and herself, in order to spend a 16-day holiday together. Ours was meant to be a 35m² room with a pool view, a kitchen, a fireplace and a folding sofa, and the booking stated the full price that the hotel was going to charge us. When I and my wife arrived, we were first asked to pay (in cash), which we naïvely did, although the price was somewhat higher (the explanation being that there was a local tax, but it wasn’t mentioned in the booking because the agency hadn’t made it possible for the hotel to declare it).

Then we were taken to another building (with a sign saying simply Bahami; some booking agencies actually list it as a different hotel), rather farther from the beach and with no properly paved street but just a stony path leading to it; and there we were shown to a room about a third of the stated size, with a distant view of another hotel’s pool, and no kitchen, sofa or fireplace. When we protested, the manager came (a blond woman, in all likelihood the same who’s been featured in several other people’s reviews here), and we learned the following: The room was 35m² all right, as not only the balcony and bathroom but also the thickness of the walls had to be counted in (this was already ridiculous); the booking didn’t say which hotel’s pool we were to have a view of; and regardless of what it said, the price we’d paid was for a room without a kitchen. ( Read more... )

Room Tip: Choose another hotel.